Refund Policy

• In the rare event an item cannot be produced on the day due to a supplier chain issue, you will be contacted and offered a substitute. If the substitute is satisfactory to you, your out of stock item will be removed and substituted item will be charged.
   
• In the unlikely event an item is missing from your confirmed order upon delivery, please contact Ab Fab Catering (07) 3392 1132 asap as we may be able to resolve quickly for you, or offer a substitution or resolution. A refund will be issued for any confirmed missing items.
   
• If you receive an incorrect item that has been substituted without your agreement, and you are dissatisfied with the suggested substitution, you will not be charged for the substitution.
   
• If you receive an item and you are charged an item, that you did not order, you will receive a refund. Please be aware it is the customer’s responsibility to check all quotes and orders for accuracy and any revisions must be requested by writing via email only. Changes to orders must be sent through by the cut off deadline. If you have placed a shopping cart order, our sales team will review your order and make any necessary changes. They will email this confirmation to you and it is your responsibility to check the changes, answer any questions and verify the details.
   
• On the infrequent occasion, an item is damaged on arrival, and inedible, please notify the sales team to be returned to our commercial kitchen for review. A confirmed damaged item will be refunded.
   
• For information on refunds in relation to cancellations, please see our cancellation policy.